Service Check — Mountain Top Telecom

Account name

Full name of customer paying for this account

First Name

Last Name

Engineer Name

Engineer(s) that performed the service check

Radio Name

Name of radio. Should be the customer's full name. If the radio belonged to someone else, make sure to log into the radio and change to the current customer's name.

Current Radio IP

IP assigned to the customer's radio.

New IP

If you changed the customer's IP, list the new IP address here

Speed Test Results

Run a speed test after service check is complete. Record results.

Equipment

List any equipment that you swapped out or upgraded. List what equipment you replaced (old equipment)

Date of Service Check

YYYY

Time Service Check Took Place

ie: 1:15pm-3:30pm

Travel Time & Hours

Log how long your travel time was to get to the client site. Log hours worked for this install.

NOTES

Explain the customer's issue and what you did to resolve it

Issue Resolved?

Yes

If not resolved, explain what needs to happen for this to be resolved

If the issue was due to customer provided equipment, please explain here.

$50 service fee will be billed to the customer for issues caused by them and not our equipment.